FAQ
Shipping & Delivery
Where do you deliver?
We deliver exclusively within Italy. We do not ship to other countries at this time.
How much does shipping cost?
Shipping is free for orders of €130 or more. For orders below €130, a flat rate of €16 applies.
How long does it take to process an order?
Orders are processed within 1–3 working days from order confirmation.
How long does delivery take after shipment?
Once shipped, estimated delivery time is 3–5 working days.
Is there an order cut-off time?
Orders placed after 6:00 PM (CET/CEST) will be processed on the next working day.
Which carriers do you use?
We ship with Colissimo, Chronopost, DHL, and UPS.
Will I receive tracking information?
Yes. Once your order is shipped, you will receive a tracking number by email to monitor your delivery.
Do your prices include taxes?
Yes. All product prices include Italian VAT (IVA) where applicable. No additional taxes are added at checkout.
Payments & Cancellations
What payment methods do you accept?
We accept Visa and Mastercard (credit and debit cards) via our secure payment provider J-Pay.
Can I cancel my order?
You may request a cancellation before the order is shipped. Cancellation is not guaranteed and depends on the order status. Once the order has been shipped, it cannot be canceled – you will need to follow the return procedure (14-day right of withdrawal).
Is there a restocking fee?
No, we do not charge any restocking fees.
Returns & Refunds
Can I return a product?
Yes. You have the right to withdraw from the contract within 14 days of receiving the product (right of withdrawal). For defective or non‑conforming products, the legal warranty of conformity (2 years) applies.
Who pays for return shipping?
For returns due to change of mind (right of withdrawal), return shipping costs are borne by the customer. For defective, incorrect, or damaged products, the seller will manage the return or cover the costs as required by law.
How are returns handled for bulky items (furniture)?
For large items (“meubles”), the customer may arrange their own return shipment or ask us to organise pickup. In the latter case, the cost will be quoted by the carrier based on weight, volume, and destination, and will be charged to the customer.
When is my refund processed?
Approved refunds are processed within 14 days from the day we receive the returned product or proof of return, whichever is earlier. The refund is made using the same payment method you used for the original transaction.
Damaged or Incorrect Products
What should I do if I receive a damaged or wrong product?
Contact us within 48 hours of delivery at info@domuxa.com and provide clear photographs of the product, the packaging, and the issue. We will arrange a replacement or refund at no extra cost.
Non‑returnable Products
Are there any products that cannot be returned?
Yes, the following categories are excluded from the right of withdrawal under Italian Consumer Code (Art. 59):
• Custom‑made or personalised products (e.g., furniture made to your specific measurements or designs);
• Sealed products that are unsealed after delivery and cannot be returned for hygiene or health protection reasons.
Need more help?
Contact our customer service team at info@domuxa.com or call +39 334 743 8532 (Monday–Friday, 09:00–18:00 CET/CEST).
Contact us
E-mail: info@domuxa.com
Telefono: +39 334 743 8532
Indirizzo: Strada Comunale San Lorenzo 5, 63900 Fermo (FM), Italia
Orari di servizio: Dal lunedì al venerdì, dalle 9:00 alle 18:00 (CET/CEST)